《饭店服务情境英语》是2011年8月旅来自游教育出版社出版的图书，作者是360百科刘海霞、马煜焜。
《中等职业学校课程改革鲁式转致兴越突级话通规划教材:饭店服务情境英语(旅游服务类)》是针对中职学校培养饭店工作人员的特点而编写的，它体现了《中等职业学校英语教学大纲》对英语教学的要求，覆盖了专业英语语言知识和交际能力。导入部分借助图来自片搭配练习和听录360百科音强化词汇学习。教师教学时可眼士杀养所落石首地先设计头脑风暴练位团翻以行棉令个独安习，达到温故的目的，然后再借助胞团田对耐己调德湖练习学习新知识，达到知新的目的。
听说部分由两个对话和配套练习组成。第一个对话为主对话，再现了工作场景。围绕该对话，设计了常规工作表单的填写、工作用语的学习、工作流程的提炼边露雨逐友刚服和情景再现听说练习。第全纸石阶二个对话是第一个对话的扩展项，以练习方式呈现烧本领犯认川长万费了日常工作中可能遇到的特斯续景甚集配读读至殊情况，起到检测和能力提直演养升的作用。教师在教学中可以侧重第一个对话的学习和训练，尽可能为学生设计仿真的学习任务和情景，培养学生的语言运用能力。
读写部分由阅读和写作两部分组成。阅读单元取材于日常工作中需要阅读的材料或单据，通过仿真工作任务练习，训练学生提取关键信息的能力。写鸡材终顶裂报发议见在作单元是在阅读基础上仿写日常工作中经常用到的应用文。教师不必要求学生读懂材料中的所有内容皇顶十信，主要训练学生根据任务提取信息的能力。
PartO广半化鸡会木外马个neFrontOffice1
Uni晚且岁罪零位口tOneEnglishforReservationists3
SituationalDial婷花胞机生临ogOneATelephoneCallReservation
Situation庆意田alDialogTwoSor验曲货陈眼友轻粮数卫危ry，OurHotelIsFull5
SituationalDialogThreeAGroupRes弱胡ervation7
Exercises8
UnitTwoEnglishforReceptionists(I)16
SituationalDialogOneAFace-to-FaceReservation16
SituationalDialogTwoCheckinginGuestwithReservation18
SituationalDialogThreeCheckinginGuestwithoutReservation19
SituationalDialogFourCheckinginaGroup21
Exercises22
UnitThreeEnglishforReceptionists(II)30
SituationalDialogOneChangingRoom30
SituationalDialogTwoExtendingStay32
SituationalDialogThreeLostandFound33
SituationalDialogFourCanWeKeeptheRoomstillThree?35
Exercises36
UnitFourEnglishforBellmen43
SituationalDialogOneEscortingGuesttoRoom44
SituationalDialogTwoTicketBooking45
SituationalDialogThreeScenicSpotsinShanghai47
Exercises48
UnitFiveEnglishforInformationClerks56
SituationalDialogOneHowCanIGettothePlace?57
SituationalDialogTwoIsMr.Smithin?58
SituationalDialogThreeOne-DayTourService59
SituationalDialogFourPostingLetterforGuest60
Exercises62
UnitSixEnglishforCashiers69
SituationalDialogOneAtForeignExchangeCounter69
SituationalDialogTwoCheckingOut71
SituationalDialogThreeSOmethingWrongwithBill72
Exercises73
UnitSevenEnglishforOperators81
SituationalDialogOneMayISpeakto...81
SituationalDialogTwoMyBaggageIsMissing83
Exercises84
PartTwoHousekeeping93
Unitone
Exercises116
UnitThreeEnglishforRoomAttendants(Ⅲ)123
SituationalDialogOneExtraBed124
SituationalDialogTwoOneMoreBlanket，Please125
SituationalDialogThreeRoomService126
SituationalDialogFourReplenishingMini-bar127
Exercises128
UnitFourEnglishforFloorAttendants(I)136
SituationalDialogOneEscortingGuesttoRoom137
SituationalDialogTwoCanYouBringMeSomeTea?138
SituationalDialogThreeILockedMyselfOut140
SituationalDialogFourBuyingSomethingforGuest141
Exercises143
UnitFiveEnglishforFloorAttendants(Ⅱ)150
SituationalDialogOneDamageProblem151
SituationalDialogTwoComplaintsofServicesandFacilities152
SituationalDialogThreeSouvenirShop153
SituationalDialogFourFirstAid154
Exercises155
UnitSixEnglishforLaundryClerks163
SituationalDialogOneHowtoGetLaundryService!64
SituationalDialogTwoExpressService165
SituationalDialogThreeHereIsYourGoldCoin166
Exercises167
PartThreeFoodandBeverage177
UnitOneEnglishforHostesses179
SituationalDialogOneARestaurantReservation180
SituationalDialogTwoWelcometoOurRestaurant181
SituationalDialogThreeSorry，theRestaurantIsFull183
Exercises185
UnitTwoEnglishforWaiters(I)191
SituationalDialogOneOrderTaking192
SituationalDialogTwoChineseCuisine194
SituationalDialogThreeWesternFood195
SituationalDialogFourForeignWines196
UnitThreeEnglishforWaiters(II)205
SituationalDialogOneChineseBreakfast206
SituationalDialogTwoAmericanBreakfast207
SituationalDialogThreeRoomService209
Situati
SituationalDialogThreeChineseCustoms238
Exercises239
UnitSixEnglishforBanquetWaiters247
SituationalDialogOneChineseBanquet248
SituationalDialogTwoBanquetMenu249
SituationalDialogThreeWayofPayingforDrinks250
Exercises251
UnitSevenEnglishforBartenders260
SituationalDialogOneACocktail260
SituationalDialogTwoChineseWine262
Exercises263
APPENDIX270
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