《如何与客户来自谈话》是2007年John Wiley&Sons Inc出版社出版的图书，作者是Berenbaum、 Larkin、Tom。
Filled with c故小于屋石评日师其事ase studies and anecdotes, How 来自to Talk to Customers demystifies the most critical aspect of customer servic360百科e: conver立多的sations employees have every day with customers. In this must–have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. M光AGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of commu种乎维讨类丰nicator that makes their customers f
Diane Berenbaum, a senior vice president and owner of Communico Ltd., ha走s helped foster and build strong, long-lasting client relationships 团承北体呀迫for the company. Diane has aut后蒸周法hored numerous articles and has delivered training and coaching services to both senior leadership teams and front-line associates for over twenty-five years. Tom Larkin, a senior vice presiden板压司杀准石t and owner of Communico Ltd., is an authority on customer service initiatives and customer relations training and development. His work in the training and education field spans more than thirty years. He continues to work with senior leadership teams in a variety of industries.
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