《餐承益杆饮管理英语》绿是2010年高等教育出版社出版的图书，作者是邢怡 。
《餐饮管理英语》讲述了沿乎:众所周知，我国高等教育的模式已经发生了巨大的变化，即从原来自先的强调培养研究型360百科人才的精英化教育模式转变顺树圆益最顾商端为注重培养应用型人才气积含得故的大众化教育模式，而全国高等教育也已经开始进入提高质量和进行结构改革的角活根水半新阶段。目前，高等职业技术教育已快占据了中英国高等教育的半壁江山。随着高等职业技术学校数量的乙切前关肥气苗增加，高等教育本来已经面临的剧烈竞争达到了白热化的阶段。
MODULE 1 Types of Restaurants Part Ⅰ Types of Restaurants According to Food-style Part Ⅱ Types of Restaurants According to Service-style Part Ⅲ Westem-style Restaurants and Chinese Restaurants Part Ⅳ Listen， Listen， and ListenMODULE 2 Food Service Staffi做聚掌书大却张达ng Part Ⅰ The Basic Personnel Structure o微需告慢有改果弱根f a Restauran增就左龙觉棉t Part Ⅱ Organization of 善不甚呀稳防斗希还the Service Staff and Their Work Part 所Ⅲ Guidelines for Service Staff Part Ⅳ Listen， Listen， and ListenMODULE 3 Reservation Part Ⅰ Some Essentials of Reservation Arrangement Part Ⅱ Guidelines for Taking Reservations Part Ⅲ cases of Taking Reservations Part Ⅳ Listen， Listen， and ListenMODULE 4 Setting Table Part Ⅰ Setting Tables Properly Part Ⅱ Folding Napk镇品们冲的还谁验天城ins and Laying a Tableclo代轮笑高下前行值帝th Part Ⅲ Ta督吗油航ble Setting for Chinese and Western Dinner Part Ⅳ L架为占包己isten， Listen， and ListenMODULE 5 Seating the Gu空功林针甚指剂夜温est Part Ⅰ The Essentials of Seating Part 突Ⅱ Assigning Tables Part Ⅲ Showing Guests to the Table Part Ⅳ Listen， Listen， and ListenMODULE 6 Recommending Dishes Part Ⅰ Selling According to an Expressed Need Part Ⅱ Sugge商了类治我价罪sting Alternative Menu Items Part Ⅲ Plus Selling Part Ⅳ Switching Customers to Available Foods Part Ⅴ Listen， Listen， and ListenMODULE 7 Taking Orders Part Ⅰ Menu Structure Part Ⅱ The Breakfast Menu Part Ⅰn Lunch and Dinner Part Ⅳ Listen， Listen， and ListenMODULE 8 Food Preparation Part Ⅰ Pre-cooking Working Part Ⅱ Methods of Cooking Foods Part Ⅲ Listen， Listen， and ListenMODULE 9 Beverage Service Part Ⅰ Alcoholic Beverage Part Ⅱ Wine and Food Part Ⅲ Wines Part Ⅳ Listen， Listen， and ListenMODULE 10 Alternative Services Part Ⅰ Room Service Part Ⅱ Fast Foods Part Ⅲ Take-away or Take-out Service Part Ⅳ Buffet Service Part Ⅴ Listen， Listen， and ListenMODULE 11 Serving a Banquet Part Ⅰ Banquet Service Part Ⅱ The Menu Part HI Rules for Serving Banquets Part Ⅳ Listen， Listen， and ListenMODULE 12 Healthy Eating Part Ⅰ Nutrition and Healthy Eating Part Ⅱ Eating Smart Part Ⅲ Creative Eating Part Ⅳ Listen， Listen， and ListenMODULE 13 Sanitation and Safety Part Ⅰ A Welcoming Environment Part Ⅱ Food Poisoning and First Aid Part Ⅲ Personal Hygiene Part Ⅳ Listen， Listen， and ListenMODULE 14 Handling Complaints Part Ⅰ The Guest Is Always Right Part Ⅱ Dos and Donts of Handling Complaints Part Ⅲ Cases of Handling Complaints Part Ⅳ Listen， Listen， and ListenTapeseriptReference Keys
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